Help & FAQ – Kaursgarden.in
Welcome to Kaursgarden.in – Where Green Dreams Grow 🌱
We’re happy to help you with all your questions related to plant shopping, orders, delivery, and plant care. Below you’ll find answers to the most commonly asked questions. If you still need help, feel free to contact us—we’re just a message away!
General Questions
What is Kaursgarden.in?
Kaursgarden.in is an online gardening store offering a wide variety of live plants, saplings, indoor plants, outdoor plants, pots, and gardening essentials. Our mission is to make gardening easy, joyful, and accessible for everyone.
Are the plants healthy and live?
Yes, absolutely! All plants are carefully grown, selected, and packed to ensure they reach you healthy and fresh. We follow strict quality checks before shipping.
Are the plants suitable for Indian climate?
Yes, most plants available on Kaursgarden.in are selected keeping the Indian climate in mind, making them easier to grow and maintain.
Can I order plants for gifting purposes?
Yes, plants make wonderful gifts! Many of our plants are ideal for birthdays, housewarmings, festivals, and special occasions.
Do you provide pots along with plants?
Some plants are available with pots, while others are sold as bare-root or nursery pot plants. Product details clearly mention what is included.
Are your plants safe for homes with pets?
We recommend checking individual plant descriptions. Some plants are pet-friendly, while others may not be suitable for pets.
Can I grow these plants in apartments or balconies?
Absolutely! We offer a wide range of apartment-friendly, balcony, and indoor plants that thrive in limited space.
Do plants need sunlight immediately after delivery?
No. After delivery, it’s best to keep plants in indirect sunlight for a few days so they can adjust to the new environment.
Do you provide gardening tips for beginners?
Yes, Kaursgarden.in regularly shares plant care tips, gardening guides, and FAQs to help beginners grow plants successfully.
Will the plant size match the images shown on the website?
Plant images are for reference. The actual size may vary slightly depending on growth stage and seasonal conditions.
Is it normal for plants to lose a few leaves after delivery?
Yes, minor leaf drop can happen due to transit stress. With proper care, the plant usually recovers quickly.
Can I place bulk or wholesale orders?
Yes, bulk orders may be possible. Please contact our support team for availability and pricing details.
Do you sell seasonal plants?
Yes, availability of some plants depends on the season to ensure healthy growth and successful delivery.
Ordering & Payment
How can I place an order?
Placing an order is simple:
Browse products on Kaursgarden.in
Add your favorite plants to the cart
Proceed to checkout and complete payment
Do I need to create an account to place an order?
No, you can place an order as a guest user. Creating an account helps you track orders and manage addresses easily.
Can I modify or cancel my order after placing it?
Order modifications or cancellations are possible only before dispatch. Please contact our support team as soon as possible.
How do I know if my order is confirmed?
Once your order is placed successfully, you will receive an order confirmation message via email or WhatsApp.
Why was my order automatically cancelled?
Orders may be cancelled due to payment failure, incomplete address details, or product unavailability.
What payment methods do you accept?
We accept:
UPI
Credit & Debit Cards
Net Banking
Cash on Delivery (COD)*
Is Cash on Delivery (COD) available for all products?
COD availability depends on your delivery location and product type. Some locations or plants may require prepaid orders.
Is there any extra charge for COD orders?
In some cases, a small COD handling charge may apply. Any such charge will be clearly shown at checkout.
Are online payments safe on Kaursgarden.in?
Yes, all online payments are processed through secure and trusted payment gateways to ensure complete safety.
What should I do if my payment fails but money is deducted?
If your payment fails but the amount is deducted, it is usually refunded automatically within 5–7 working days by your bank.
Can I use UPI for payments?
Yes, Kaursgarden.in supports UPI payments, making checkout quick and convenient.
Do you offer any discounts or coupon codes?
Discounts and offers are available during special promotions or seasonal sales. Follow us on social media to stay updated.
Can I apply more than one coupon code on an order?
No, only one coupon code can be applied per order unless stated otherwise.
Will I receive an invoice for my order?
Yes, a digital invoice is provided with every order for your records.
Can I reorder the same plants again?
Yes, you can easily reorder from your account dashboard or by visiting the product page again.
What happens if a product goes out of stock after ordering?
If a product becomes unavailable, our team will contact you for replacement, refund, or order adjustment.
Shipping & Delivery
Do you deliver across India?
Yes, we deliver to most locations across India. Delivery availability may vary based on courier service coverage.
How long does delivery take?
Orders are usually delivered within 3–7 working days, depending on your location and weather conditions.
How are plants packed for delivery?
Plants are securely packed using protective materials to prevent damage during transit and to keep them fresh.
You can visit our Shipping and Delivery page for more information.
Plant Care & Support
Will I get plant care instructions?
Yes! Each plant comes with basic care instructions. You can also find detailed care guides on our website and social media pages.
What if my plant looks stressed after delivery?
Don’t worry—plants may experience minor transit stress. Place the plant in indirect sunlight, water as instructed, and allow it to acclimatize for a few days.
Contact & Support
How can I contact Kaursgarden?
You can reach us through:
Contact Form on Kaursgarden.in
Email or WhatsApp (details mentioned on the website)
Our support team usually responds within 24 working hours.
You can visit our Contact Us page for more information.
At Last…….
We hope this Help & FAQ section answered your questions and made your shopping experience easier. If you still need assistance, our support team is always happy to help.
At Kaursgarden.in, your trust means everything to us.
Thank you for choosing us to be a part of your gardening journey.
Happy planting and growing!